Te Pā Complaints Process

Any complaint received by Te Pā will be treated seriously, and will be handled in an open, honest, and fair manner, with the complainant treated with the utmost respect and sincerity.  All complaints will be acknowledged and responded to within five working days of receipt, and will be investigated with the intent of obtaining a positive outcome for both parties.

Privacy Statement

When providing Personal Information to Te Pā, you are consenting for us to collect, utilise, disclose and store your information, as per the parameters set out in the organisation’s Privacy and Confidentiality Policy, which has been created to align with the core Principles of the Privacy Act 2020 and the Health Information Privacy Code 2020.

Te Pā will only collect Personal Information where it is deemed necessary to carry out core business functions. We may collect Personal Information from you directly, or through other agencies or people, as required. We may also generate Personal Information about you, as part of our core business functions (our service delivery practices).

Your Personal Information will only be used and shared where necessary, and in order to provide the services which your Personal Information was initially collected for, or where requested as part of legislation requirements or other lawful purposes.

Our data (including your Personal Information), is stored securely on a cloud-based platform, where we utilise a variety of Microsoft Office 365 applications for housing your information. You have the right to ask us for copies of your Personal Information at any time, which must be in alignment with the core Principles of the Privacy Act 2020, the Health Information Privacy Code 2020, and our Te Pā Privacy and Confidentiality Policy.