Te Pā Complaints Process

Any complaint received by Te Pā will be treated seriously, and will be handled in an open, honest, and fair manner, with the complainant treated with the utmost respect and sincerity.  All complaints will be acknowledged and responded to within five working days of receipt and will be investigated with the intent of obtaining a positive outcome for both parties.

Te Pā has a robust Privacy & Confidentiality Policy, that aligns with the Privacy Act 2020 Principles, regarding collection, use, storage, and archiving/destruction of personal information. Our Privacy & Confidentiality Policy can be viewed here.

To make a complaint, please complete the form below. If you wish to provide general feedback or make an enquiry, please complete the form on our Contact page.